Support

To ensure that your support need is resolved as quickly and efficiently as possible, see our contact information on this page.

SPSS offers a full range of support and customer service options to current customers. We can assist you with issues regarding:

• Licensing or accounting-related questions, shipment status, upgrade dates and availability information, etc.
• Guidance on the best use of SPSS products before, during, or after your purchase of our software
• Information on training courses and other educational services

For assistance with or access to the items listed below, log in to online Technical Support. Please note that you will need a special Support user ID and password. If you do not have a Support user ID and password, please visit Personalized ID Setup to submit an ID request online.

Assistance with software installation

• General troubleshooting
• Information about frequently encountered issues and resolutions
• The ability to create/review support cases you have submitted
• Access to product documentation and downloadable software patches