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1. What SPSS products are you currently using?
Statistical
Data mining
Text analysis
Survey tools
2. On average, how often do you use your SPSS products?
Every day
Once a week
Once a month
Once a year
Never
3. Have you used: Technical & analytical support?
Training?
Consulting?
4. Were you satisfied with the service you received?
N/A
Technical and analytical support?
N/A
Yes
No
Training?
N/A
Yes
No
Consulting?
N/A
Yes
No
5. Please provide reasons why you were not satisfied.
6. Is there any reason why you have not used all our services?
7. Do your SPSS products satisfy your analytical needs?
N/A
Yes
No
8. If not please describe your needs that are not satisfied:
9. Do you feel that additional training on your SPSS products would increase your productivity?
N/A
Yes
No
10. Would you like to learn more about the range or SPSS products and services that you have not yet used?
Yes
No
11. Please provide any other feedback that will allow us to improve our service to you.
